Terms and Conditions for Assistance

Introduction

The Relief Alliance is committed to providing support and relief to families impacted by the border crisis in the United States. Our Terms of Assistance outline the guidelines, responsibilities, and expectations for both BFRA and the individuals or families receiving aid. By accepting assistance from BFRA, recipients agree to abide by these terms.

Eligibility

  1. Residency Requirement: Assistance is available to families residing in U.S. border communities disproportionately affected by the immigration crisis.
  2. Demonstrated Need: Families must demonstrate financial hardship or other qualifying circumstances requiring relief, such as loss of income, housing instability, or immediate basic needs.
  3. Application Process:
    • Applicants must submit a completed assistance request form on our website at https://reliefalliance.org/request-assistance/.
    • Documentation supporting the need for assistance (e.g., proof of income, identification, or housing status) may be required.
  4. Review and Approval: All applications are subject to review by BFRA staff to ensure compliance with eligibility criteria. Approval is based on available resources and priority needs.

Scope of Assistance

  1. Types of Aid Provided:
    • Emergency food and clothing.
    • Temporary shelter assistance.
    • Financial aid for utilities or essential bills.
    • Access to community resources and partner programs.
    • Legal aid
    • Security aid
  2. Duration of Assistance: Aid is intended to provide short-term relief and may be time-limited based on resource availability.
  3. Limitations:
    • Assistance is non-transferable and may not be exchanged or sold.
    • BFRA does not guarantee ongoing or indefinite support.

Responsibilities of Recipients

  1. Accurate Information: Recipients must provide truthful and accurate information during the application process. Any falsification may result in denial or termination of assistance.
  2. Timely Communication: Recipients must notify BFRA promptly if their circumstances change (e.g., employment gain, relocation, or resolution of need).
  3. Participation in Follow-Up: BFRA may require periodic check-ins to evaluate the effectiveness of the assistance and ensure compliance with terms.

BFRA Commitments

  1. Confidentiality: BFRA will protect the privacy of all applicants and recipients. Personal information will only be used to determine eligibility and provide services.
  2. Fair Treatment: Assistance will be provided without discrimination based on race, ethnicity, gender, religion, or any other protected category.
  3. Transparency: BFRA will clearly communicate the terms, limitations, and duration of any assistance provided.

Termination of Assistance

  1. Non-Compliance: Assistance may be terminated if recipients:
    • Provide false or misleading information.
    • Misuse resources provided by BFRA.
    • Fail to adhere to these Terms of Assistance.
  2. Resource Limitations: BFRA reserves the right to discontinue assistance if resources become unavailable.

Grievance and Appeals Process

  1. Filing a Grievance: Recipients who feel they have been unfairly treated may submit a written grievance to BFRA within 30 days of the incident.
  2. Review Process:
    • BFRA will review grievances within 14 days of submission.
    • A response will be provided, including a decision or request for further information.
  3. Final Decision: All decisions made by BFRA regarding assistance and grievances are final.

Refund and Recovery Policy

  1. If we find that false or misleading information was submitted in the application for assistance, or if there were any changes in circumstances that we were not notified about, which could affect the approval status for assistance, we reserve the right to take corrective action. This includes the right to collect a refund, either full or partial, of any funds granted, as well as the right to recover any legal costs incurred during the recovery process.
  2. By submitting your application, you agree to this policy and acknowledge that your assistance may be subject to review if any discrepancies are found.

Amendments

BFRA reserves the right to amend these Terms of Assistance at any time. Changes will be reflected on our official website, https://reliefalliance.org/request-assistance.

Contact Information

Relief Alliance
3015 Mallory Circle, #1304
Kissimmee, FL 34747
Phone: 603-918-3678
Email: [email protected]
Website: www.reliefalliance.org