Request Help from the
Border Family Relief Alliance
What Kind of Help Can We Provide?
BFRA offers assistance in the following areas:
Basic Necessities
Access to food, clothing, and hygiene supplies to help you and your family through difficult times.
Basic Necessities
Access to food, clothing, and hygiene supplies to help you and your family through difficult times.
Emergency Assistance
Support for immediate needs such as temporary shelter, medical assistance, or transportation.
Emergency Assistance
Support for immediate needs such as temporary shelter, medical assistance, or transportation.
How to Request Help
We’ve made it simple for families to reach out for support:
Terms and Conditions for Assistance
Introduction
The Border Family Relief Alliance (BFRA) is committed to providing support and relief to families impacted by the border crisis in the United States. Our Terms of Assistance outline the guidelines, responsibilities, and expectations for both BFRA and the individuals or families receiving aid. By accepting assistance from BFRA, recipients agree to abide by these terms.
Eligibility
- Residency Requirement: Assistance is available to families residing in U.S. border communities disproportionately affected by the immigration crisis.
- Demonstrated Need: Families must demonstrate financial hardship or other qualifying circumstances requiring relief, such as loss of income, housing instability, or immediate basic needs.
- Application Process:
- Applicants must submit a completed assistance request form on our website at https://reliefalliance.org/request-assistance/.
- Documentation supporting the need for assistance (e.g., proof of income, identification, or housing status) may be required.
- Review and Approval: All applications are subject to review by BFRA staff to ensure compliance with eligibility criteria. Approval is based on available resources and priority needs.
Scope of Assistance
- Types of Aid Provided:
- Emergency food and clothing.
- Temporary shelter assistance.
- Financial aid for utilities or essential bills.
- Access to community resources and partner programs.
- Legal aid
- Security aid
- Duration of Assistance: Aid is intended to provide short-term relief and may be time-limited based on resource availability.
- Limitations:
- Assistance is non-transferable and may not be exchanged or sold.
- BFRA does not guarantee ongoing or indefinite support.
Responsibilities of Recipients
- Accurate Information: Recipients must provide truthful and accurate information during the application process. Any falsification may result in denial or termination of assistance.
- Timely Communication: Recipients must notify BFRA promptly if their circumstances change (e.g., employment gain, relocation, or resolution of need).
- Participation in Follow-Up: BFRA may require periodic check-ins to evaluate the effectiveness of the assistance and ensure compliance with terms.
BFRA Commitments
- Confidentiality: BFRA will protect the privacy of all applicants and recipients. Personal information will only be used to determine eligibility and provide services.
- Fair Treatment: Assistance will be provided without discrimination based on race, ethnicity, gender, religion, or any other protected category.
- Transparency: BFRA will clearly communicate the terms, limitations, and duration of any assistance provided.
Termination of Assistance
- Non-Compliance: Assistance may be terminated if recipients:
- Provide false or misleading information.
- Misuse resources provided by BFRA.
- Fail to adhere to these Terms of Assistance.
- Resource Limitations: BFRA reserves the right to discontinue assistance if resources become unavailable.
Grievance and Appeals Process
- Filing a Grievance: Recipients who feel they have been unfairly treated may submit a written grievance to BFRA within 30 days of the incident.
- Review Process:
- BFRA will review grievances within 14 days of submission.
- A response will be provided, including a decision or request for further information.
- Final Decision: All decisions made by BFRA regarding assistance and grievances are final.
Refund and Recovery Policy
- If we find that false or misleading information was submitted in the application for assistance, or if there were any changes in circumstances that we were not notified about, which could affect the approval status for assistance, we reserve the right to take corrective action. This includes the right to collect a refund, either full or partial, of any funds granted, as well as the right to recover any legal costs incurred during the recovery process.
- By submitting your application, you agree to this policy and acknowledge that your assistance may be subject to review if any discrepancies are found.
Amendments
BFRA reserves the right to amend these Terms of Assistance at any time. Changes will be reflected on our official website, https://reliefalliance.org/request-assistance.
Contact Information
Border Family Relief Alliance (BFRA)
3015 Mallory Circle, #1304
Kissimmee, FL 34747
Phone: 603-918-3678
Email: [email protected]
Website: www.reliefalliance.org
How We Use Your Information
At the Border Family Relief Alliance (BFRA), we are committed to protecting your privacy and ensuring your information is used responsibly. The information you provide on the Request for Assistance Form will only be used for the following purposes:
1. Providing Tailored Assistance
We use the information to understand your family’s specific needs and circumstances, ensuring we can deliver the most effective support possible.
2. Communication
Your contact details help us stay in touch, provide updates on your request, and inform you about additional resources or services that may be available to you.
3. Eligibility Verification
Certain data, such as proof of residency or financial need, is required to confirm your eligibility for our programs and ensure we allocate resources to those who need them most.
4. Reporting and Accountability
As a 501(c)(3) non-profit organization, BFRA must maintain detailed records for internal reporting and grant applications. This data helps us demonstrate the impact of our programs to donors and funding organizations. No personal details will be shared publicly or with third parties without your explicit consent.
5. Program Improvement
Demographic and feedback data allow us to identify trends, improve our programs, and better serve families in the future.
6. Legal Compliance
We may use the information to comply with federal or state reporting requirements related to non-profit operations and assistance programs.
Your Privacy Matters
We are committed to safeguarding your information. All data is stored securely and accessed only by authorized personnel involved in providing assistance or managing BFRA operations.
If you have any questions or concerns about how your information is used, please contact us at:
Phone: 603-918-3678
Email: [email protected]
Thank you for trusting us to support your family. We are here to help you every step of the way.
IMPORTANT NOTES
Privacy and Confidentiality
To comply with ethical and legal standards, ensure:
- All data collected is stored securely and only accessible to authorized personnel.
- This is the ‘only’ form that gets emailed to [email protected]
Frequently Asked Questions
Find Answer You Needs
Any family in a U.S. border community impacted by the immigration crisis is eligible to request help.
We aim to respond to all requests within 5 business days, but response times may vary depending on the volume of requests and the urgency of the situation.
If your family is in immediate danger or experiencing a medical emergency, please contact local authorities or dial 911 first. For urgent support from BFRA, indicate “urgent” on your help request form, and we will prioritize your request.
Contact Us for Assistance
If you have questions about requesting help, please reach out
