Privacy Policy

Document updated: 01/20/2025

Introduction

Relief Alliance is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website, donate, request assistance, or participate in our programs. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Personal Identification Information: Name, email address, phone number, mailing address, and other contact information.
  • Financial Information: Payment details (such as credit card information) when making donations or purchasing goods/services through our website.
  • Demographic Information: Age, gender, location, and other demographic data, as provided by you.
  • Other Information: Any other information you provide to us through forms, surveys, or requests for assistance.

2. How We Use Your Information

  • To Provide Services: To process your donations, requests for assistance, and provide you with the requested support.
  • To Improve Our Services: To enhance the experience of those who interact with us, including improving our website and services based on feedback.
  • To Communicate with You: To send you updates on our programs, events, and initiatives, including promotional emails or other communications relevant to Relief Alliance.
  • To Ensure Legal Compliance: To comply with applicable laws, regulations, and to ensure the security of our website and programs.

3. Sharing Your Information

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process donations, or provide services related to our mission. These providers are obligated to use your information only to perform the services we have hired them for and are prohibited from using it for any other purpose.
  • Legal Obligations: We may share your information if required by law or in response to a legal request (such as a subpoena or court order).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, but the new entity will be bound by this Privacy Policy.

4. Data Security

Relief Alliance takes the security of your personal information seriously. We use industry-standard security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer necessary, we will securely dispose of or anonymize your data.

6. Your Rights and Choices

  • Access: Request access to the personal information we hold about you.
  • Update or Correct: Request that we update or correct any inaccuracies in your personal information.
  • Delete: Request that we delete your personal information, subject to any legal obligations we may have to retain certain data.
  • Opt-Out of Communications: You can opt out of receiving promotional emails from us by following the unsubscribe link provided in each email or by contacting us directly at [email protected].

7. Liability and Limitations

  • No Liability for Third-Party Actions: While we take reasonable precautions to protect your personal information, Relief Alliance is not liable for any unauthorized access to or misuse of your data caused by third parties or circumstances beyond our control.
  • Third-Party Links: Our website may contain links to third-party websites. These third-party sites are not operated by Relief Alliance, and we are not responsible for their content, privacy practices, or the collection of personal data.

8. Children's Privacy

Relief Alliance does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information.

9. Changes to This Privacy Policy

Relief Alliance reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

10. Contact Information

Relief Alliance Kissimmee, FL Email: [email protected]